Maintenance and support

Your app, store and website looked after for a fixed monthly fee.

An application, store or website needs updates, backups and someone who spots a problem before it gets expensive. Maintenance means a scope of work agreed upfront, without looking for a vendor for every small change.

  • Fixed fee every month, scope agreed upfront
  • 100% of code and accounts in your company’s name
  • 2 working days to a quote after the call
Sound familiar?

After launch nobody is watching.

  • 01

    Updates postponed for years

    Libraries and servers without security patches, because every update needs someone who knows the project.

  • 02

    A client reports the outage

    The site has been down since last night, a certificate expired, an integration stopped sending data. Without monitoring you are the last to know.

  • 03

    A small change means a new order

    Every text fix or new form field means finding a vendor, getting a quote and waiting.

  • 04

    Backups nobody keeps track of

    Backups supposedly exist, but nobody knows where they are or how old they are.

How it works

Everyday work you rarely get to see.

Backups, certificates, security updates and small changes are handled as they come up, and monitoring catches errors in the app and its integrations before they grow into a bigger problem.

Scope

What care covers.

Upkeep

  • Hosting, domain and SSL/TLS certificates
  • Dependency updates and security patches
  • Automatic backups
  • Access and passwords kept in order

Monitoring

  • Website and application availability
  • Errors in the application and integrations
  • Cloud costs and budget alerts
  • Expiring certificates and domains

Development

  • A monthly pool of hours for small changes
  • Fixes to content, forms and integrations
  • Advice on new ideas
  • Larger features quoted separately
How it goes

How care starts.

  1. 01 review

    Review

    What runs, where and in what state. Projects from another vendor get a short audit first.

  2. 02 agreement

    Scope and agreement

    The scope of work, pool of hours, response time and the way to request changes, agreed upfront and written down.

  3. 03 setup

    Setup

    Monitoring, backups, alerts and access configured so problems are visible right away.

  4. 04 monthly

    Ongoing care

    Updates, monitoring and small changes within the pool of hours. The scope changes as your needs do.

Quote

What care costs.

The fee depends on how many systems are covered and how much time per month you expect for changes. After a free consultation you get a proposed scope and a fixed monthly fee within 2 working days.

Maintenance and support individual quote fixed monthly fee, scope agreed upfront Book a free consultation

Always included

  • Availability and error monitoring
  • Updates and security patches
  • Automatic backups
  • A pool of hours for small changes
  • Full access to code and accounts

What drives the price

  • Number of websites, stores and applications
  • Pool of hours for changes
  • Infrastructure complexity
  • Expected response time
  • Integrations to keep an eye on
Technology

Tools for keeping watch.

  • Monitoring and alerts

    Checks for availability, application errors and expiring certificates, with a notification as soon as something stops working.

  • Backups

    Automatic backups of databases and files, stored separately from the system itself.

  • Automated deployments

    Every change goes through tests and reaches production automatically, so small fixes need no manual deployments.

  • Cloudflare, AWS, Azure and Google Cloud

    Care for websites and applications where they already run, with no forced move.

FAQ

Questions about maintenance.

Yours is not here? Ask during the consultation or send a message.

  • Not necessarily. A simple site on Cloudflare runs with no subscription. Care makes sense for applications, stores, integrations and websites that change often.

  • Yes, after a short audit. First you need to know what is being looked after and what state it is in.

  • Extra work is quoted separately, always before it starts.

  • The response time is set in the agreement and depends on the scope of care. Monitoring alerts mean an outage is known right away, not after a call from a client.

  • Yes, with the notice period from the agreement. The code, accounts and documentation belong to your company, so handing the project to someone else needs nobody’s permission.

Contact

The first step is a 30-minute call.

No fees and no strings attached. Describe what you want to build or improve. Within 2 working days you get a quote and a plan, or an honest note that a simpler solution will do.